Get every HELF agreement right, every time.
A compliance-grade platform for the Higher Everyday Living Fee. Built specifically for the deadline you can't move, and the audit standard you can't shortcut.
THE DEADLINE
1 Nov
2026
Every legacy ESF/ASF arrangement at your home must be transitioned to a compliant HELF agreement by this date.
16
Compliance rules from the Aged Care Act 2024, enforced automatically
~75%
Less administrator time per HELF agreement vs paper workflow
The shortest possible explanation
SEE IT IN 90 SECONDS
Watch the working platform handle a new resident enrolment, an audit pack export, and the cooling-off countdown, in the time it takes to make a coffee.
Showing sample data · recorded against the working HELF Manager prototype
The compliance load is heavier than what came before.
WHY NOW
HELF replaces ESF and ASF under the Aged Care Act 2024. The new regime adds gates that didn't exist before. Getting any of them wrong is an audit finding waiting to happen.
01 / Disclosure
Four mandatory disclosures, every time.
Before any agreement is offered. Issued with method and timestamp. Resident or representative assisted to understand them in plain language. Missing a single one invalidates the agreement.
02 / Consent
Capacity-aware, legally authorised consent.
An informal next of kin can't sign on behalf of a resident lacking capacity. The system blocks invalid signatories, and records the legal basis of every one it accepts.
03 / Lifecycle
28-day cooling-off, annual review, CPI cap.
Each one a separate workflow with its own timing and rules. Each one creates audit risk if missed. The system tracks all of them and surfaces what needs attention.
HOW IT WORKS
Five workspaces, one source of truth.
A residential provider doesn't have one HELF user, it has five. HELF Manager is purpose-shaped for each.
Care & intake admin
A gated 6-step opt-in wizard that won't let staff skip a disclosure or accept an invalid signatory. Today's service delivery list. Tasks and reminders surfaced automatically.
Compliance lead
Live compliance health view. All 16 rules configurable without code. ESF/ASF transition tracker. One-click ACQSC-ready evidence pack export.
Finance
Billing schedule fed from confirmed deliveries; never bill for what didn't happen. Cost pass-through capture with 90-day and actual-cost caps built in.
Resident & representative
A plain-language portal showing the agreement, live cooling-off countdown, and one-tap change requests. Mobile-first for the family member reading it on a phone.
Auditor (read-only)
Full read-only view of every agreement and the immutable event log. Evidence pack exportable to PDF or ZIP for the ACQSC visit.
One audit trail underneath
Every action (disclosure issued, agreement signed, service supplied, change requested) timestamped against an authenticated actor. No spreadsheet drift, no "where did Sarah's POA evidence go?"
THREE WAYS TO ENGAGE
Pick the path that fits your home.
STANDARD
Buy retail
From AUD 4 / bed / month
Three tiers (Foundation, Growth, Enterprise). Implementation included as a one-off. Live in 2 - 4 weeks for most homes.
Pick your tier by home size
12-month initial term, then monthly
Multi-home discounts from 500 beds
TIME-LIMITED · LIMITED SLOTS
Founding partner
A small cohort, co-funding the build
Co-fund the production build alongside a handful of other providers. Influence the roadmap. Lock in the lowest possible long-term cost.
Substantially discounted subscription, locked for years
Implementation included
Seat on the roadmap forum
Most-favoured-customer clause
Milestone-based refund protection
NO COMMITMENT
Talk it through
20-minute call
Not sure which fits? Tell us about your home and we'll walk you through your options, including whether you should buy from us at all.
Live walkthrough using your service catalogue
Honest view on whether it's right for you
No pressure to commit
The questions everyone asks first.
FREQUENTLY ASKED
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Hosted in Australia on AWS Sydney, encrypted at rest and in transit. Role-based access with full audit logging. JAC engineering access is opt-in per provider, time-limited, and recorded in your audit trail. Happy to walk your IT team through the security architecture and ISO 27001 alignment separately.
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When the Department updates a rule (eg. CPI rate, cooling-off length, transition deadline, disclosure requirements) we update the configuration. We retain legal counsel reviewing the regulatory landscape quarterly, with all customers notified in advance of any rule update.
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We're shipping native connectors to the most common Australian aged-care platforms (LeeCare, AutumnCare, Person Centred Software, Epicor) with the first two prioritised by our founding partner cohort. If your specific system isn't on the roadmap, we'll either build a connector during your implementation or work with your IT team to deploy CSV import/export jobs.
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Foundation tier (small homes): 2 weeks from kickoff to live. Growth tier (mid-tier homes): 3 - 4 weeks including one platform integration. Enterprise (multi-site): 6 - 10 weeks including SSO, multi-site rollout and change management. Founding partners are live in week 4 of the production build. Every implementation includes a JAC consultant on-call for 30 days after go-live.
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Most providers we speak to have something underway; the 20-minute conversation lets us see whether HELF Manager replaces, accelerates, or simply doesn't fit what you're already doing. We're happy to be told it's not a fit. We'd rather have a clear answer either way than chase a maybe.
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For smaller single homes, the contribution can outweigh the five-year benefit, and retail pricing is the better fit. For mid-tier and multi-site providers, the maths is positive, sometimes substantially. When you register, we'll work the numbers through for your specific home before you commit to anything.
Tell us a little about your home.
REGISTER YOUR INTEREST
We'll come back to you within two business days.