Get every HELF agreement right, every time.
A compliance-grade platform for the Higher Everyday Living Fee. Built specifically for the deadline you can't move, and the audit standard you can't shortcut.
THE DEADLINE
1 Nov
2026
Every legacy ESF/ASF arrangement at your home must be transitioned to a compliant HELF agreement by this date.
16
Compliance rules from the Aged Care Act 2024, enforced automatically
~75%
Less administrator time per HELF agreement vs paper workflow
The shortest possible explanation
SEE IT IN 90 SECONDS
Watch the working platform handle a new resident enrolment, an audit pack export, and the cooling-off countdown — in the time it takes to make a coffee.
Showing sample data · recorded against the working HELF Manager prototype
The compliance load is heavier than what came before.
WHY NOW
HELF replaces ESF and ASF under the Aged Care Act 2024. The new regime adds gates that didn't exist before. Getting any of them wrong is an audit finding waiting to happen.
01 / Disclosure
Four mandatory disclosures, every time.
Before any agreement is offered. Issued with method and timestamp. Resident or representative assisted to understand them in plain language. Missing a single one invalidates the agreement.
02 / Consent
Capacity-aware, legally authorised consent.
An informal next of kin can't sign on behalf of a resident lacking capacity. The system blocks invalid signatories — and records the legal basis of every one it accepts.
03 / Lifecycle
28-day cooling-off, annual review, CPI cap.
Each one a separate workflow with its own timing and rules. Each one creates audit risk if missed. The system tracks all of them and surfaces what needs attention.
HOW IT WORKS
Five workspaces, one source of truth.
A residential provider doesn't have one HELF user — it has five. HELF Manager is purpose-shaped for each.
Care & intake admin
A gated 6-step opt-in wizard that won't let staff skip a disclosure or accept an invalid signatory. Today's service delivery list. Tasks and reminders surfaced automatically.
Compliance lead
Live compliance health view. All 16 rules configurable without code. ESF/ASF transition tracker. One-click ACQSC-ready evidence pack export.
Finance
Billing schedule fed from confirmed deliveries — never bill for what didn't happen. Cost pass-through capture with 90-day and actual-cost caps built in.
Resident & representative
A plain-language portal showing the agreement, live cooling-off countdown, and one-tap change requests. Mobile-first for the family member reading it on a phone.
Auditor (read-only)
Full read-only view of every agreement and the immutable event log. Evidence pack exportable to PDF or ZIP for the ACQSC visit.
One audit trail underneath
Every action — disclosure issued, agreement signed, service supplied, change requested — timestamped against an authenticated actor. No spreadsheet drift, no "where did Sarah's POA evidence go?"
THREE WAYS TO ENGAGE
Pick the path that fits your home.
Buy it the way most providers will. Help shape it with the founding cohort. Or just talk it through.
STANDARD
Buy retail
From AUD 4 / bed / month
Three tiers (Foundation, Growth, Enterprise). Implementation included as a one-off. Live in 2–4 weeks for most homes.
Pick your tier by home size
12-month initial term, then monthly
Multi-home discounts from 500 beds
TIME-LIMITED · LIMITED SLOTS
Founding partner
A small cohort, co-funding the build
Co-fund the production build alongside a handful of other providers. Influence the roadmap. Lock in the lowest possible long-term cost.
Substantially discounted subscription, locked for years
Implementation included
Seat on the roadmap forum
Most-favoured-customer clause
Milestone-based refund protection
NO COMMITMENT
Talk it through
20-minute call
Not sure which fits? Tell us about your home and we'll walk you through your options — including whether you should buy from us at all.
Live walkthrough using your service catalogue
Honest view on whether it's right for you
No pressure to commit
Build it together. Pay half. Influence the roadmap.
FOUNDING PARTNER PROGRAM
We're inviting four to six Australian residential aged care providers to co-fund the production build of HELF Manager — and benefit from substantially lower pricing in return.
~50%
Off subscription pricing for years, then capped at CPI. The lowest long-term cost we offer.
Small cohort
A handful of providers, co-funding the build together. The contribution scales to your size.
Roadmap seat
Monthly during the build, quarterly after. You help decide what gets built.
Fully protected
Milestone-based funding with a contractual refund mechanism. Your money is never paid in advance.
You're not competing on HELF compliance.
Every Australian residential provider has the same regulatory load. Every provider is losing the same hours and carrying the same audit risk. Co-funding spreads the build cost across the providers who benefit most.
The maths works for the right size.
For mid-tier and larger providers, the five-year value — subscription savings plus included implementation — comfortably exceeds the contribution. We'll walk the numbers through for your specific home before you commit to anything.
Your money is protected.
Funding released against milestones, not in advance. Contractual refund if first deployment is more than 90 days late or your home isn't live within 12 months of signing. JAC carries professional indemnity and cyber liability insurance throughout.
You shape what gets built.
A founding partner forum meets monthly during the build, quarterly afterwards. Forum members collectively prioritise features, sign off on the compliance gates, and review integrations with your specific clinical and billing systems.
The questions everyone asks first.
FREQUENTLY ASKED
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All data is hosted in Australia, on AWS Sydney with encryption at rest and in transit. Access is role-based with full audit logging — including JAC engineering access, which is opt-in per provider, time-limited, and recorded in your audit trail just like any other action.
We are happy to walk through our security architecture, ISO 27001 alignment, and incident response posture in a separate technical conversation with your IT team.
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Every rule in HELF Manager is configuration, not code. When the Department updates a rule — CPI rate, cooling-off length, transition deadline, disclosure requirements — we update the configuration. No expensive software release. No bespoke deployment per provider.
We retain legal counsel reviewing the regulatory landscape quarterly, with all customers notified in advance of any rule update.
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We're shipping native connectors to the most common Australian aged-care platforms — LeeCare, AutumnCare, Person Centred Software, Epicor — with the first two prioritised by our founding partner cohort. CSV export is available for everything else from day one.
If your specific system isn't on the roadmap, we'll either build a connector during your implementation (Growth tier and above include one custom integration) or work with your IT team to deploy CSV import/export jobs.
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Foundation tier (small homes): 2 weeks from kickoff to live. Growth tier (mid-tier homes): 3–4 weeks including one platform integration. Enterprise (multi-site): 6–10 weeks including SSO, multi-site rollout and change management.
Founding partners are live in week 4 of the production build. Every implementation includes a JAC consultant on-call for 30 days after go-live.
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Most providers we speak to have something underway — usually a spreadsheet effort or a consultant-led discovery. That's normal. The 20-minute conversation lets us see whether HELF Manager replaces, accelerates, or simply doesn't fit what you're already doing.
We're happy to be told it's not a fit. We'd rather have a clear answer either way than chase a maybe.
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It depends on your size. For smaller single homes, the contribution can outweigh the five-year benefit, and retail pricing is the better fit. For mid-tier and multi-site providers, the maths is positive — sometimes substantially.
When you register, we'll work the numbers through for your specific home before you commit to anything. We're actively trying not to oversell the program to providers it doesn't suit.
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JAC is a South Australian software consultancy with a track record of delivering for regulated and process-heavy clients. We chose to build HELF Manager because we saw the gap up close — providers being asked to comply with a serious new regime on paper, with no purpose-built tool in market.
HELF Manager is operated as a separate product line within JAC, with dedicated engineering and customer success teams. Australian-built, Australian-hosted, Australian-supported.
REGISTER YOUR INTEREST
Tell us a little about your home.
We'll come back to you within two business days with a tailored response — a demo invitation, the founding partner explainer, or just answers to your questions.
No marketing emails. We respond once, then you decide what's next.
Your information stays with JAC. Not shared, not sold, not used for anything else.
We'll tell you honestly if HELF Manager isn't the right fit.
Submissions handled under the Privacy Act 1988.